Frequently Asked Questions

Ordering

Are all of your items in-stock?
The vast majority of our items are in-stock. We strive to keep our website as up-to-date as possible. However, we do not guarantee that any of your items are in-stock at the time you place your Order. We will notify you via e-mail by the next business day of any items that are on backorder and/or sold out. This may delay processing your order until we receive your response. Even without your response, we normally begin processing your items that are in-stock unless part of an ensemble/set is on backorder or sold out (we would not automatically ship your bikini bottom if your bikini top is on backorder).

I'm nervous about giving my credit card information over the internet. Is there another way I can place an Order?
You can call our sales department at 888-853-8403 ext.10 (domestic only). One of our representatives will be happy to place your Order. We still want to say that both our Shopping Cart and LiveChat are SSL encrypted which makes it extremely secure to conduct business and provide personal information. You can place your Order with a LiveChat representative. This is a great alternative if you want to place your Order over the internet with the assistance of a live person.

Why did I not receive a confirmation e-mail?
This will happen for two reasons: 1) the e-mail entered is incorrect or 2) the e-mail was treated as SPAM by your internet service provider. The first thing to do is to check to see if the e-mail was treated as SPAM. Usually, your SPAM software moves these e-mails to a SPAM folder. We suggest checking this folder for the e-mail. If your SPAM sofware deletes these e-mails or you can't locate the e-mail, then please contact us at service@iloveswimwear.com and provide us with your e-mail address. We will compare it to the one we have on file and make any necessary changes. We will then send another e-mail to confirm that you can receive our communications.

I noticed my Order is incorrect. How do I change it?
Once an order is placed, there is no way for you to change it without our assistance. Please contact us ASAP at service@iloveswimwear.com with your name, Order #, and specific changes. We will modify your Order and generate an update e-mail with an Order Status link that you can click to see the changes.

I don't want to give my real e-mail address and/or phone number. Can I still place an Order?
Both phone number and e-mail address are required fields to place an Order. We need some way to communicate with you in the event any items you ordered are sold out, on backorder, or any other situation that may arise. We admit it's possible to "trick" the system by entering a bogus phone number and e-mail address but we will not be held responsible for not being able to communicate with you which in turn results in your Order not being fulfilled.

Why is my Order On Hold?
There could a few reasons why your Order Status says it's On Hold. 1) Your billing address, zip, or CVV code does not match what's on file at your institution. This happens immediately after you place your Order. Our automated credit card verification system determines this and flags your Order. Depending on the total dollar amount of your order, we may or may not contact you via e-mail to provide us with your current billing address, zip, and CVV code. If we contact you, then we will not process your order until we have a billing address, zip, and CVV code that passes the verification system. This is for both your safety and ours and is a major way of stopping the fraudulant use of credit cards. If believe that your billing address, zip, and CVV code are correct, then please check with your financial institution because we can not obtain it for you. Also, if you have moved or changed addresses, you may have not notified your institution. 2) We placed your order On Hold due to 1 or more items being sold out or on backorder. Once we contact you and get your decision on how to proceed, we will take your Order off hold and begin processing it.

Why am I getting an e-mail stating items are sold out and/or on backorder? If I can add an item to my shopping cart, then it should be in-stock.
We strive to keep our website as up-to-date as possible. However, we do not have real-time inventory and therefore can not guarantee that any item is in-stock at the time you place your Order. During the busy spring and summer seasons, items can go on backorder or sell out within hours. Naturally, this occurs most often with our most popular items. We notify you by the next business day if this is the case.

How do I cancel my Order?
Please contact us at service@iloveswimwear.com with your name and Order #. You can also call us at 888-853-8403 ext.12 with your name and Order #. In the event voicemail picks up, please leave this information in a message. You can cancel your Order as long as it has not shipped. If your Order already shipped, then you can request a return authorization subject to our return policy.

How do I return items in my Order?
Please contact us at service@iloveswimwear.com with your name, Order #, and the items you wish to return. You can also call us at 888-853-8403 ext.12 with the same information. In the event voicemail picks up, please leave this information in a message. Please review our return policy prior to contacting us.

How do I exchange items in my Order?
Please contact us at service@iloveswimwear.com with your name, Order #, and the items you wish to exchange. You can also call us at 888-853-8403 ext.12 with the same information. In the event voicemail picks up, please leave this information in a message. Please review our exchange policy prior to contacting us.

Shipping

When will my Order ship?
It depends on the availability timeframe of your items. The item with the longest availability time will determine the approximate shipping date. For example, if your order consists of items with 2-3 business day availability and 4-5 business day availability, then your entire order can be expected to ship in 4-5 business days from when it was placed. Please note that Saturday, Sunday, and Holidays do not count as business days. Also, if you place your Order after 5pm, then your Order is considered placed the next business day. An item's availablity is located on each item page close to the price.

These things can delay your order if we don't have your response to them:
- how to handle a mismatch between billing address entered and what's on file with your credit card company
- how to handle items on backorder
- how to handle individual items sold out that are part of a ensemble/set
- how to handle an Overnight Shipping Order consisting of Ujena and Non-Ujena items

We will contact you via e-mail asking for a response.

How can I have my Order expedited?
In some cases, we can expedite your Order. Choosing our Express Shipping service or International Express Shipping service will upgrade your Order to a quicker shipping method. However, this does not affect the item availability time. In many cases, we can decrease the availibility timeframe. This will result in a special shipping rate quote which we are happy to provide to you. Please e-mail us at service@iloveswimwear.com with your name, Order #, and your delivery deadline. You can also call us at 888-853-8403 ext.12 with your name, Order #, and delivery deadline. In the event voicemail picks up, please leave this information in a message. We will let you if we meet your needs and what the shipping rate will be.

Can you ship my Order with overnight delivery?
All of our Ujena items can be shipped using our Overnight Shipping service. Saturdays, Sundays, and Holidays are not included. Overnight Shipping Orders placed after 1pm ET will be processed the next business day. Hand-made Ujena items take 1 additional business day to produce before they ship.

If your Order consists of both Ujena and Non-Ujena items, then only the Ujena items will be processed and shipped using our Overnight Shipping service. The rest of your Order will be placed on hold until we can verify with you the shipping service to use for the Non-Ujena items. Your Order is considered to be 2 separate Orders and 2 separate shipping charges may apply.

How can I check my Order status?
We recommend you check your order status by clicking the link in your confirmation e-mail. You can also e-mail us at service@iloveswimwear.com with your name and Order #. You can also call us at 888-853-8403 ext.12 with your name and Order #. In the event voicemail picks up, please leave your name and Order #. In all cases, a representative will be get back to you within 1 business day via e-mail or phone.

Why does it take so long for you to ship my Order?
We have warehouses in different parts of the country and a NJ distribution center. After you place your Order, we ship your items from each warehouse to our NJ distribution center. Once all items are received, your Order is packed and shipped out. We do not have Order packing and shipping services at each warehouse and, quite frankly, it would not be cost-effective for us to do so. We do not hide the fact that we are not as big as Victoria's Secret, for example, and can not provide that kind of item availability speed.

Can you guarantee delivery outside the United States?
Unfortunately, we can guarantee delivery internationally. The reason is your country's customs department can hold up any shipment they want for any reason. We have no control over this situation and take no responsibility for it. We can ship via FedEx International who does quote a specific delivery date but it's still subject to customs. If you are willing to accept this risk, then will are happy to ship via FedEx International. Please contact us at service@iloveswimwear.com with your name, Order #, and delivery deadline for a FedEx shipping quote. Also, please remember that your contry's customs may charge you taxes, duties, or fees which are your responsibility. We do not pay these fees.

Sizing

How do I choose the correct size?
Depending on the brand, we either have a sizing chart or sizing built right into the drop-down choices. Sizing chart links appear below the item description. If there is no sizing chart link, then check the drop-down choices and you should see sizing information next to each choice.

Miscellaneous

How do I know if a bikini top is padded?
Check the item description. It should say if there are removeable or non-removeable pads.

How do know if a swimsuit is lined?
All of our swimwear is lined EXCEPT for sheer swimwear. Ujena sheer swimwear has unlined tops and lined bottoms. Berrydog sheer swimwear has both unlined tops and bottoms.

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